1. Scope of Support

StudyVault provides support for:

• Download issues
• Access problems
• Account-related queries
• Payment verification issues

2. Response Time

We aim to respond to all support requests within:

• 24–48 hours (business days)
• Longer during peak periods or weekends

3. Contact Channels

Support is available via:

• Email support
• Website contact form

All communication must be clear and respectful.

4. Download & Access Support

• We assist with failed or incomplete downloads
• We may reissue download links if necessary
• Users must ensure stable internet connection

5. Limitations of Support

We do NOT provide support for:

• User errors (wrong product selected)
• Device compatibility issues
• External software problems
• Requests for refunds outside policy

6. User Responsibilities

• Provide accurate order details
• Follow instructions provided by support
• Maintain respectful communication

7. Abuse of Support

StudyVault reserves the right to deny support where:

• Users are abusive or disrespectful
• Repeated fraudulent claims are made
• Support is misused to bypass policies

8. Service Availability

Support services may be temporarily unavailable due to system maintenance or unforeseen issues.

9. Policy Updates

StudyVault reserves the right to update this policy at any time. Continued use of the platform implies acceptance of updates.